We stayed at the Karma Royal Sanur hotel in March on a family holiday. It was our first Karma experience and an amazing one.
We were very fortunate that the hotel were able to accommodate not only ourselves and the kids but also my mother and sister in law, making it a great family catch up (as they live in Adelaide).
The staff, from airport pickup to the room cleaners were all very kind and respectful. They were very attentive and helped us with every request including:
- changing rooms on day 2 as my mother in law couldn’t handle all the steps to the top floor;
- organizing a private buffet dinner for my sister in laws 40th complete with the best rendition of Happy Birthday;
- and letting my son who was sick lay down in Spa room after we had checked out of room, whilst we had lunch.
It was great to meet other members and speak to Dan on how to use our membership well. We ate a lot in the hotel restaurant and also got room service. The pancakes at breakfast were very popular. The kids loved the pool and spent a lot of time playing it and were never made feel like they were too noisy or not welcomed. We loved the treatments in the spa and visited them a couple of times.
We booked a tour thru UBUD and had Adi as our driver, he was FANTASTIC. Very knowledgeable and such a friendly guy, he was so good we booked him again for NUSA DUA.
We had such a great time with Karma Royal and loved how we felt like family. Planning another trip very soon.
Pam Shipton and Mark Wilkins